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1.Product |
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Why
do recliners of the same model vary in prices? |
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Two main
variations in price are between Full recliner
and Semi recliner. Other variations would
be in Material and Options chosen for chairs.
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How
do your products differ from others in terms
of quality? |
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It is the embodiment
of diligence and devotion. Here is the link
to our craftsmanship page. www.thesuncastle.com/craftsmanship.htm
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What
timber do you use for the recliner? |
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Depending on the model you choose we have
the finest selections. Try this link www.thesuncastle.com/timber.htm |
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What
are retractions springs used for in the President
model? |
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They allow you to
adjust the reclining positions with little
to no effort. |
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Do
you build recliners to customer specifications? |
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That is the only way
our chairs are produced. To satisfy your individual
taste. Check this link www.thesuncastle.com/accessories.htm |
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2.Accessories |
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Can
these accessories be used on any recliner
from your store? |
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Yes, the range of
models, materials, fabrics and accessories
provide almost unlimited variations and combinations. |
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3.Discounts |
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How
long is the discount you have offered me valid
for? |
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Until you have your
own SunCastle unless otherwise specified. |
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I
have a Beach house and I need a dozen of Classic
Recliners do you offer discount for Bulk purchase
orders? |
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Not only will we save
you money on the bulk order you will save
on shipping! Resorts ordering like this find
the best deals. |
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4.Price |
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Why
do these recliners cost so much? |
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They really don't
when you take a close look at what goes into
each chair. You will probably pay more for
a laptop that will depreciate in less time
than it takes you to get a tan. |
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Are
there any cheaper models available at the
moment? |
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In regards to cost
you can always inquire at info@thesuncastle.com
and see if there are any floor samples available.Our
Basic model is the most affordable. |
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5.How
to buy/Shipping |
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Is
your site secure? |
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Yes, in the store
pages of our site where all transactions take
place you will find your information secure.
Our online store security is powered by Eboss,
which is provided by MiG.com. |
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Is
the company responsible if my recliner is
damaged during delivery? |
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Yes, we would not
expect you to accept damaged goods. Customer
satisfaction is the foundation of our business.
See Terms and Conditions when ordering. |
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In case of any damages during
shipment does the company replace the product?
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Yes,
we would replace the product at no additional
cost to you. See Terms and Conditions when
ordering. |
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If
I order a product, how many days it will take
to deliver? |
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Four to six weeks.
You will be notified of delivery date. |
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Are
there other methods of making purchases and
using my discount code? |
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Yes, if you are interested
in our reseller/referral program we can show
you some win/win situations that might interest
you. You can send your inquires to info@thesuncastle.com
and a representative will contact you. |
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How
long does it take to ship the product? Does
the price tag include shipping charges, as
well as any other extra charges? |
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The price includes
shipping from Germany to port of entry in
NY/NJ. Additional shipping costs are calculated
from there to your location of choice anywhere
in North America. Bulk orders of ten or more
have more options available. |
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My
Internet connection terminated while I was
placing my order. Did it go through? |
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To be sure send your
inquiry to sales@thesuncastle.com and we will
confirm your order. |
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Can
I order over the phone? |
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Yes, our number is at the help desk www.thesuncastle.com/helpdesk.htm. |
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6.
Canceling Orders / Returns |
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Can
we exchange the model if I am not satisfied
with it? |
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We will make every
effort to find a plausible solution to such
situations if they should arise. |
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How
do I cancel my order? |
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Through our help desk.
Either my e-mail or phone. See Terms and Conditions
when ordering. www.thesuncastle.com/helpdesk.htm
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I
am a first time buyer. How do I shop on your
site? |
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Take you time and
explore we are always on hand to assist you
at any stage. Informed decisions make wiser
shoppers. |
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Can
I track my order? |
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Our help desk is always
available to keep track of your order. www.thesuncastle.com/helpdesk.htm |
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7.
Company Info |
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How
old is your company? |
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It has now been five
years since it was first conceived to market
The SunCastle product line over the Internet
so that customers can obtain custom made chairs
directly from the factory overseas to their
doorstep as they have been in Europe. |
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Where
did you get my email address? |
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Either through an
inquiry at our website or an associate website. |
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Do
you have a maintenance store in the US? |
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We are presently working out of New York,
Florida/ Mississippi Gulf Coast |
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Can you fix my recliner if
it requires any repairs? |
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Depending on the nature
of the request and repair we will determine
what avenue we take in helping you make repairs.
We highly recommend contacting us at the help
desk so we can provide you with the best solution
to your situation. |
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